Visitor
•
1 Message
Trade in credit
I traded 3 phones in as a new customer with the understanding that I would receive $1000.00 per phone. I gave my phones to the salesperson in the store, but they weren't received by the company. I lost my phones and was only credited as a new customer without any trade in. I have been waiting for months for a resolution. I will follow suit with a complaint to th FCC and BBB. Next step is small claims.
XfinityJeff
Official Employee
•
568 Messages
8 hours ago
Good morning @user_ve8eld, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am very sorry to hear about the issues with the trade in process, I know that must be frustrating, but you have come to the right place for assistance. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
0
0