trade in credits

I traded in my phone to upgrade to an iPhone 16 last November 2024, as part of a promotional offer. However, after downgrading

from Unlimited Plus to Unlimited plan (which was confirmed by an agent would not affect the promotion), Xfinity removed

the trade-in credits from my account. I submitted the full chat transcript as evidence and have been requesting that the

promotion be reinstated on my lines, but no action has been taken yet. Now, Xfinity support is suggesting that I call

every month to receive manual credits, which seems inconvenient. I'd like a resolution to this issue ASAP, or I'll

consider taking it up with other authorities.

Responses

U

user_9b18qy

2 Messages

23 days ago

I see a pattern here, found a similar trade-in scam post: https://forums.xfinity.com/conversations/plan/tradein-scam/6756663b9d81813139b4e406

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user_9b18qy That does sound inconvenient thank you so much for your post for help with this trade in credit. I would be happy to help look into a better solution for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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21 days ago

0

Plan

user_9b18qy

trade in credits

user_9b18qy

XfinityAmandaB

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