Trade in Deal Scam!

I agree i been a customer for 9 years and XFINITY DOES NOT SHOW LOYALTY toward its customers. I brought in a new customer. I got them to sign up for internet services and mobile services. The person, as a NEW customer, did not qualify for any Xfinity promotions. How odd is that for a new potential customer. Xfinity's excuse, there was no previous rapport between the potential new customer and Xfinity. At the time, I had service with Xfinity for 8 years and some months thinking that i could use that as leverage. NOPE! At the time, I had 3 or 4 lines of service. I acquired another line of service where i took advantage of a  free phone promotion where the line of service was to be free where I ported in a phone number in order to qualify.  I did not need an extra line, but I gave the promotional free phone to the NEW CUSTOMER that i brought on board. ABSOLUTELY NO COMPENSATION for the referral. I did the opportunity to thy e new customer to build a rapport with Xfinity so they could qualify for a promotion on their own accord. I communicated with Xfinity explaining that i would not have the phone. Xfinity failed to timely activate the phone.  However the phone was paired to the NEW Customer's account. So a month a half passed where i was getting a billing for the free phone. The nerve of this. I called Xfinity express my concern and inquired as to why I am being charged for the free device. Xfinity excuse was, I failed to activate to device and I was like, wait I port in a number of which Xfinity record show they already had the port in number. I been fighting this for a whole year. So yes, I am extremely frustrated with Xfinity's lack of participation in finding a proper resolve. Communication is very poor with Xfinity.

customer 1747

Hello, @user_f6s123! Thanks for visiting our Xfinity Community Forum with your Xfinity Mobile trade-in concerns. I'm sorry to hear about the trouble you've had, and I'd love to see what we can do to help! Our Digital Care Team is awesome to work with because we'll always do whatever we can to review and resolve issues quickly, even when that simply means facilitating communication with another team. For something like this, we may have to create an escalation ticket for further review. Could you please send our team a direct message to continue?

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!