4 Messages
Trade in device credits are not appearing
My trade in device was received by xfinity/assurant on Oct 11, 2024. No trade in credits appear in the bill, it is almost 4 months now. It is almost 5 months since I switched to xfinity mobile. I spent hours on the phone with agent who have no clue but advising me to patient for few more billing cycles. What is the best way to resolve this? Do I need to file a complaint with the business bureau?
Maggiejayne
2 Messages
2 months ago
Following. I have the SAME issue. I totally would not have traded in my phone without the credit.
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XfinityAngie
Official Employee
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1.8K Messages
2 months ago
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user_35gxb0
1 Message
2 months ago
I have been waiting since September 2024. SOmeone after hours of chat and talking on the phone I just keep getting lies and broken promises. One of the reps mention the serial number to all 3 of my phones were incorrect, which made no sense! So frustrating.
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user_kx49eh
1 Message
7 days ago
I am having the same issues. I was finally able to get a hold of a rep on the phone and they manually added the credit in January but now my next bill is due and there are no credits again. Will I have to call in and talk with someone every month to get my trade-in and bundle credits?
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