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user_qmc1z8
1st Topic

2 Messages

Wednesday, March 19th, 2025 2:31 AM

Trade in lost in Lewisville, TX.

I just had my trade in canceled and all I can see is that it was lost/stolen/some act of god in Lewisville, TX. USPS can't do anything on it because Assurant didn't insure the shipping and I am out a $600 trade in credit. Should've just traded it in at the store. Lots of others are having the same issues, I don't want to go down a customer care rabbit hole, just want was was owed to me on my phone that is now gone.

Question

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Updated 

21 days ago

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XfinityVianney

Official Employee

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2.2K Messages

2 months ago

Hi @user_qmc1z8, 

Thank you for reaching out and creating a new post. I am sorry to hear the device got lost en route. That is never what we want to hear. Would you USPS not allow you to claim this as missing mail? Was there any documentation they provided from their end? 

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user_2h64lm

Visitor

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1 Message

23 days ago

Same problem here!!! No more Xfinity for me , they SUCK!!!! I’m down the rabbit hole now and no one is helping me 

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XfinityDilary

Official Employee

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2.2K Messages

I'm sorry to hear you're experiencing a similar issue, user_2h64lm. We'd like to help resolve your concern. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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21 days ago

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