1 Message
Trade In No Shipping Label
I recently did a promotion to trade in a phone to get an updated phone. I was told a shipping label would be sent to me. Nothing was sent. I spoke to at least 12 people reps over phone and no one could help. I feel like this is a scam. They say go to the store but the store says they can’t print shipping labels for purchases not made in the store. Online it’s greyed out so I can’t print the label. I’m beyond frustrated and just want help with this issue.
XfinityJanelle
Official Employee
•
1.4K Messages
3 months ago
Hey @user_5nppf8 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the upgrade through Xfinity Mobile. I would be more than happy to offer my assistance looking into this further for you. Have you reached out to Xfinity Mobile through one of the following options:
SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
• Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile
If so have they been able to provide you the label or answers as to when the label will be sent to you?
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