Visitor
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1 Message
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I’m trying to upgrade my current phone to the IPhone 18 pro max but for some reason the app not the website is allowing me to what should I do
Visitor
•
1 Message
I’m trying to upgrade my current phone to the IPhone 18 pro max but for some reason the app not the website is allowing me to what should I do
XfinityMelinda
Official Employee
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432 Messages
1 month ago
Hello @user_7f38ee, thank you for posting on our Xfinity Community Forum! You've come to the right place for help with your Xfinity Mobile upgrade, and I'd be happy to assist.
In most cases, eligible device upgrades can be completed through the Xfinity app or by signing in to your account at xfinity.com/mobile and selecting the Devices tab. You can also find more information here: https://www.xfinity.com/support/articles/how-to-upgrade-replace-device.
To clarify, have you tried upgrading through both the website and our Xfinity app? If so, are you receiving an error message or running into a specific issue during the process?
Let us know, and we'll be happy to help get this figured out!👍
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