Hey there, user_ua7dzu, Thanks for reaching out through Xfinity Forums. To request a security PIN through the Xfinity app or website. Make sure you securely authenticate your account by signing in with your Xfinity password and ID. If you have two-factor authentication turned on, you then provide a one-time passcode (OTP). Once successfully logged in, you must request an OTP to finalize the security PIN. For those enrolled in two-factor authentication, this is the second OTP they have to provide.
You then receive a security PIN by sending it through text message to any active line on your Xfinity account. The security PIN remains valid for 24 hours and can be used to port out any phone number listed on the Xfinity account. If the security PIN is not used within the 24-hour window, you will need to request another one. Let us know if this helps!
XfinityJeniece
Official Employee
•
3K Messages
17 hours ago
Hey there, user_ua7dzu, Thanks for reaching out through Xfinity Forums. To request a security PIN through the Xfinity app or website. Make sure you securely authenticate your account by signing in with your Xfinity password and ID. If you have two-factor authentication turned on, you then provide a one-time passcode (OTP). Once successfully logged in, you must request an OTP to finalize the security PIN. For those enrolled in two-factor authentication, this is the second OTP they have to provide.
You then receive a security PIN by sending it through text message to any active line on your Xfinity account. The security PIN remains valid for 24 hours and can be used to port out any phone number listed on the Xfinity account. If the security PIN is not used within the 24-hour window, you will need to request another one. Let us know if this helps!
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