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user_n0bgll
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2 Messages

Sunday, May 17th, 2026 7:27 AM

Traveling and no access to cellular

I’m traveling and I cannot make any calls, I upgraded to premium unlimited to get international calling and it is still not working, but I am certainly getting charged for it. Please help!!!

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23 days ago

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DreamSayerZ

Problem Solver

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1K Messages

25 days ago

Enable International Roaming
Using the App: Sign in to the Xfinity app or your online account, go to the Services tab, select Mobile, and navigate to International Travel under the Activity tab to verify that roaming is turned on.
  • On Your Phone: Turn on data roaming in your phone's settings so your phone can connect to local towers abroad.
    • iPhone: Go to Settings > Cellular > Cellular Data Options and turn on Data Roaming.
    • Android: Go to Settings > Network & Internet > Mobile Network / SIMs and turn on Roaming. 

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XfinityEricB

Official Employee

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3.3K Messages

23 days ago

 

user_n0bgll Was the information shared above by @DreamSayerZ helpful with getting the phone working while traveling? If you are still having trouble, please let us know. 

 

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user_n0bgll

Visitor

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No, I have spent an hour with a live agent and it is still not resolved. They said it would be escalated to Tier 2 team and would be sending me an email with an update after it was fixed. It is still not fixed. 

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23 days ago

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XfinityEricB

Official Employee

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3.3K Messages

 

user_n0bgll Let's see if we can troubleshoot and resolve the issue for you here. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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23 days ago

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