Visitor
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1 Message
Trouble finishing up my Mobile Select account
Just signed up for Xfinity internet and trying to add the mobile select (2 lines) for the current promo. I get all the way to the Fulfillment Screen and when I hit next, it gives me an error message and tells me to try again later.
I have used the webpage on my phone, the app on my phone, and now the webpage on my desktop browser. Can someone help me with this?
XfinityAmira
Official Employee
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4.9K Messages
12 hours ago
Hi naurea81! Thanks for reaching out on our Xfinity Forum regarding this Xfinity Mobile order concern. We appreciate you choosing Xfinity, and we hope to be your provider for many years. I am sorry to hear you're receiving an error message when making it to the end of the Mobile order. My team would love to assist you with getting the order pushed through. So that we can best assist you with this, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” (upper right corner of this page)
• Click the “Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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