Visitor
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1 Message
Unable to reach a live agent about my Xfinity Mobile bill
Hi, I've been trying to reach a live agent through Xfinity Assistant, but I haven't been able to connect with anyone.
I also have a question about my Xfinity Mobile bill. I was previously paying around $37.75 per month including my device payment, but now that my phone is paid off, my bill has increased to $80.50 just for the mobile service.
Could someone please help me understand why it increased so much? I would prefer to discuss my account privately through Direct Message rather than by phone.
Thank you!
XfinityRichard
Official Employee
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3.6K Messages
1 day ago
Good afternoon, @stak1131 , and I'm sorry for the inconvenience you've experienced trying to reach a live agent. I understand your concern regarding the increase in your Xfinity Mobile bill, and I'd be happy to take a closer look. Please send us a DM with your full first and last name and complete service address, and we'll be glad to review the account details with you privately and help determine what caused the increase. 😊
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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