Visitor
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3 Messages
Unable to switch existing By the Gig line to Mobile Select
I’m an existing Xfinity Mobile customer with one line currently on By the Gig, 1 GB.
I also have Xfinity Internet, so I’m trying to switch my existing mobile line to the current Mobile Select plan advertised at $30/month with Xfinity Internet.
When I go to my Xfinity Mobile account, I only see options to change my By the Gig amount to 3 GB for $35/month or 10 GB for $65/month. If I choose the Unlimited path, I only see an older-looking $45/month option. I do not see Mobile Select for $30/month anywhere in my logged-in account.
I am not trying to add a line, buy a phone, trade in a phone, or change my home internet plan. I only want to move my existing mobile line from By the Gig to Mobile Select.
Can an Xfinity employee please tell me whether Mobile Select is available for my existing line and how to switch to it? My account seems to be showing older plan options rather than the current Mobile Select / Mobile Plus plans.
DreamSayerZ
Problem Solver
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1.1K Messages
15 days ago
Are you using the Xfinity app or a web browser to view the plans? You definitely should be seeing two options if switching from By the Gig to an unlimited plan.
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user_6y7typ
Visitor
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3 Messages
15 days ago
Thanks — I’m using a web browser, Firefox on my Mac Studio, and I’m signed into the Xfinity Mobile website.
I attached a screenshot of what I’m seeing under Data Options. It shows my current By the Gig 1 GB plan in use. The “Change Data Amount” button only lets me change to other By the Gig buckets, and the only Unlimited option shown is “Switch this line for $45/mo.” I do not see Mobile Select for $30/month anywhere on this page.
Is there another specific place I should be looking to switch my existing line to Mobile Select, or is this something Xfinity support has to change on the account?
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