Unauthorized and unbelievable Data Roaming Charges Accruing in Japan

@XfinitySupport This is a formal complaint regarding unauthorized international roaming charges.

Background:

· Date: September 22 onward

· Location: Tokyo, Japan

· My Action: Purchased and activated a local Ubigi eSIM for data. Deactivated the Xfinity cellular line on my iPhone. Confirmed "Cellular Data Switching" was disabled.

· Issue: Incurred over $240 in data roaming charges within a short period without active usage.

The Problem:

The charges are a result of minimal background data/network signaling from my phone. As a customer, I took all recommended steps to prevent roaming usage. The fact that charges accrued regardless indicates a failure in your network's handling of deactivated eSIM profiles.

My Request:

1. Immediately disable international data roaming on my account at the network level.

2. Initiate a full review and reversal of these charges. I have evidence of my local data usage.

I have been unable to reach a live agent via phone from abroad. Please have your escalations team contact me directly via DM to resolve this matter promptly. Failure to address this may lead to a formal FTC complaint and escalation to executive customer care.