Unauthorized Charges, Inaccurate Billing, and Request for Full Refund

Hi Xfinity Customer Support,

I am writing to raise a formal complaint regarding unauthorized billing and unresolved refund issues on account wrongly created by xfinity on my name. Between October 2024 and June 2025 I was charged $65.88/ month for service I never signed up for.

I have never resided at that address and did not authorize any services at that location. Despite raising a complaint months ago and requesting cancellation and refund, your team failed to take timely action. I was made to wait over two months before receiving acknowledgment that there was no usage on the account and that I was eligible for a full refund.

Instead of a full refund, I was issued a partial refund of $45, which I have not received.

Even after cancellation request for that account on June 2, I have been charged $69.11 on July 7 & $99.14 on August 4. None of these charges can be seen in my account statement but can only be seen on my credit card. This is very frustrating.

I’ve spent hours on calls with your customer care team, only to be transferred between departments with no resolution. In several instances, I’ve been spoken to dismissively, as if I were at fault—despite being the victim of this issue.

What’s most concerning is that this is not an isolated incident. I have come across hundreds of complaints from other Xfinity customers on this forum reporting identical issues—unauthorized accounts being created, unrecognized billing starting in October 2024, and the same frustrating cycle of delays, dismissive responses, and ultimately no resolution. This indicates a systemic issue in your billing and account management systems that needs to be addressed urgently.

I am requesting the following immediately:

1. A full refund for all charges starting October - To date, for above mentioned unauthorized service.

2. A confirmation in writing that the unauthorized account has been permanently closed and that I will not be billed further.

( Note : I do have an existing service at current residence which I recognize)

If I do not receive a resolution soon, I intend to initiate a formal dispute with my credit card company for all unauthorized and unrecognized charges from Xfinity.

Please treat this as urgent and provide a written resolution without further delay.