Unauthorized charges

I received the $42.28 refund for mobile plan for December, thank you.

As I have said in at least 20 phone calls and once had to visit xfinity store in person - Since I started the free mobile plan, I've been receiving multiple unexpected mobile charges since July 2025, totaling $194.81. Even though I have called multiple times and visited in person, I have only received $124.6 in refunds so far. There is still $70.25 that has not been refunded to me. I would like you to review my account and issue the remaining refund asap. Please also confirm why these mobiles orders were generated in the first place and ensure that no further unauthorized charges will occur.

I can provide the screenshots of my credit card charges, please reach out and I’ll send out the screenshots

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XfinityDilary

Official Employee

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2.9K Messages

16 hours ago

Thanks for posting on our Community Forums for assistance, user_c748um. I'm sincerely sorry to hear about the missing refund. This is not the experience we would like you to have. I'd be happy to escalate this further. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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user_c748um

Unauthorized charges

XfinityDilary

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