Visitor
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1 Message
Unauthorized charges
I cancelled XFINITY MOBILE service several months ago. However, I still see my credit card has two charges every month. One is for the COMCAST / XFINITY, which is correct. But the other charge of $19.79 is annotated as XFINITY MOBILE. I could not find any billing statement for that in my Xfinity account. I called the customer service multiple time and I could not get in touch with any real agent. Only be directed to Xfinity Assistant, which is useless in this case. Can someone tell me how to get in touch with an agent to resolve this?
XfinityCarolyn
Official Employee
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236 Messages
14 days ago
@user_d58ecj I do apologize, please use this link instead: Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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