Visitor

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1 Message

10/13/2026 9:18 PM

unauthorized mobile line

I accepted an offer for a 12-month free mobile service, but Xfinity also created and charged me for the second mobile line that I didn't authorized and repeatedly said I only need one line. 

What's the email address or link for me to write to Billing Department?

Thank you!

Oldest First
Selected Oldest First

Official Employee

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3.8K Messages

2 days ago

 

benji1900 Thanks for reaching out, and I'm sorry to hear you have been charged for a second Xfinity Mobile line. Have you reached out to the Xfinity Mobile Team directly at 888-936-4968 to investigate this issue? 

 

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