Visitor
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1 Message
Unauthorized Mobile Lines Added to Account
When signing up for new internet service on August 9th, 2025, 2 unauthorized mobile lines were added to my account that are not my own. I do not have any mobile lines through Xfinity. The lines are currently active as if someone is using the unauthorized lines, and I would like them removed immediately before any charges are added to my account.
XfinityMarshante
Official Employee
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434 Messages
5 days ago
Hello @rlschroeder626, thank you for taking the time to leave a post. Sorry to hear that there were some changes made to your account that you weren't aware of. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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