Visitor
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2 Messages
Unfair Practice
I am writing to formally document my concern and request a final resolution regarding this matter.
As previously discussed, an account was created with an incorrect address and was later canceled. That account included internet service and a complimentary mobile line. I never requested or activated a standalone mobile service.
I can see that a partial refund has already been processed, which confirms that the charges were incorrect. However, there is still an outstanding amount that has not been refunded to my credit card ending in 2086.
At this point, I am requesting:
A full refund
Written confirmation that the mobile line is permanently canceled
Confirmation that no future charges will be applied
XfinityRay
Official Employee
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3.6K Messages
1 month ago
Greetings, @user_soope1! Thanks for reaching out about the account and refund. We are happy to check on this and ensure everything is perfect. Please send us a direct message with your full name and complete service address (for the incorrect account) to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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