U

Wednesday, May 22nd, 2024 9:20 AM

Closed

Unlock phone international data

Phone is locked, I’m abroad, need to unlock to use data 

Problem Solver

 • 

569 Messages

6 months ago

@user_6f7pyy You should reach out to Xfinity Mobile support for assistance. You can do that by using one of these methods;

Official Employee

 • 

1.6K Messages

6 months ago

user_6f7pyy Hello and thank you for reaching out via our Xfinity Community Forum. When traveling abroad with a locked phone, unlocking it is essential to access data services. However, the steps to unlock your device can differ based on the model and account status. With Xfinity Mobile, once you meet the unlocking criteria, your phone typically unlocks automatically within 48 hours of payment completion. You can verify the unlock status by restarting your device and checking for the "Phone Locked" message. If prompted for an unlock code, refer to the instructions sent to your Xfinity Mobile account email for unlocking guidance. Please let us know if you have any other questions or concerns. 

 

forum icon

New to the Community?

Start Here