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user_name_123
1st Topic

4 Messages

Friday, December 15th, 2023 7:32 PM

Closed

Urgent: Incorrect Charges and Debt Collection Notice for Terminated Account

Almost a year ago, I terminated my Xfinity mobile service as of 01/08/2023. However, I just discovered that there have been unauthorized charges on my account, and the outstanding amount has been sent to a debt collection agency. I want to bring to your attention that there has been an unknown charge like this in the past and I have spent a lot of time to get it resolved. It is disconcerting to find myself in a similar situation again.

Question

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Updated 

10 months ago

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XfinityEva

Official Employee

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1.3K Messages

11 months ago

@user_name_123 We're sorry to hear about this experience. Please contact our excellent Xfinity Mobile team for assistance with your closed account. You may contact them in the following ways: 

 

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user_name_123

4 Messages

I have contacted xfinity assistant and I got the ticket number ECM4567887656789 and it has not been resolved AT ALL. I'm still getting contacts from debt collector to pay for the amount that I don't owe. Can I please get some attention on this issue and get it resolved? It has been more than a year since I terminated xfinity service

10 months ago

0

user_name_123

4 Messages

@XfinityEva ^^ I forgot to tag above

10 months ago

0

user_name_123

4 Messages

@XfinityEva  do I need to create a new post regarding this again? 

10 months ago

0

XfinityShawn

Official Employee

 • 

1.1K Messages

@user_name_123 We can definitely help you with your ticket concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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10 months ago

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