Hello, @user_3lclqj thank you for reaching out over Xfinity Forums. With you being new to the platform, this is a public gathering spot which employee contact may take 48-72 hours. If you're looking for faster assistance I'd recommend reviewing the forum guidelines to ensure post are being created on the correct boards:
With our call centers being located all over the world, when reaching out over the phone there isn't a way to get a specific country destination as calls are routed based on the reasons selected for the call. I did want to assure you that your in good hands working with us here over Xfinity Forums. If you're still needing assistance please let me know, and it's helpful to get an overview of how I can help.
XfinityJustinC
Official Employee
•
1.4K Messages
5 days ago
Hello, @user_3lclqj thank you for reaching out over Xfinity Forums. With you being new to the platform, this is a public gathering spot which employee contact may take 48-72 hours. If you're looking for faster assistance I'd recommend reviewing the forum guidelines to ensure post are being created on the correct boards:
https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c
With our call centers being located all over the world, when reaching out over the phone there isn't a way to get a specific country destination as calls are routed based on the reasons selected for the call. I did want to assure you that your in good hands working with us here over Xfinity Forums. If you're still needing assistance please let me know, and it's helpful to get an overview of how I can help.
0
0