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I did try the chat method for Xfinity customer service who directed me to call 1-800-526-3268 (Monday through Friday).  I contacted customer service via phone and was asked to contact 855-884-9771 by your Manila call center team. 

I am yet to call the numbers provided, it appears teams are not clear on steps to take when they get these calls.

@user_myrhwc Our team would be more than happy to look into this and help you get connected to right team members. Could you please send our team a direct message. Our team can most definitely take a further look at this issue.To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window

If you see this thread I did call and chat with your support team. There was no resolution. Why am I being sent in circles?

@user_myrhwc When you have a moment, please send us a Direct Message with your full name and address so that we can investigate this further. Here are instructions on how to send us a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message