Visual voicemail help

I can't activate visual voicemail on my phone. I've been on several very long tech support calls and nothing has changed. I was directed to an Xfinity store 35 minutes away. I went there, waited in a long line, then was told they didn't offer technical support. No what do I do? I'n out of ideas.

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DreamSayerZ

Problem Solver

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718 Messages

3 days ago

@user_0cqjw8 Which device make/model are you trying to setup visual voicemail with?

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user_0cqjw8

2 Messages

3 days ago

I have a Samsung Galaxy S22 Ultra. It used to work, but maybe stopped after I used an eSim while traveling in Europe.

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DreamSayerZ

Problem Solver

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718 Messages

@user_0cqjw8 To set up visual voicemail on your Samsung Galaxy S22 Ultra, open the Phone app, tap the Voicemail icon (it looks like an envelope), and follow the on-screen prompts to set up and activate the feature.

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3 days ago

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XfinityJeniece

Official Employee

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3K Messages

Hey there, user_0cqjw8, thanks for reaching out through Xfinity Forums regarding your visual voicemail. We would be happy to help you with getting it up and running. Are you getting an error message when you attempt, or can you provide me with more details?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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17 hours ago

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user_0cqjw8

Visual voicemail help

DreamSayerZ

user_0cqjw8

DreamSayerZ

XfinityJeniece

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