2 Messages
Visual voicemail help
I can't activate visual voicemail on my phone. I've been on several very long tech support calls and nothing has changed. I was directed to an Xfinity store 35 minutes away. I went there, waited in a long line, then was told they didn't offer technical support. No what do I do? I'n out of ideas.
DreamSayerZ
Problem Solver
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892 Messages
6 months ago
@user_0cqjw8 Which device make/model are you trying to setup visual voicemail with?
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user_0cqjw8
2 Messages
6 months ago
I have a Samsung Galaxy S22 Ultra. It used to work, but maybe stopped after I used an eSim while traveling in Europe.
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user_73huh6
6 Messages
6 months ago
Same problem. In trying to get a solution, have spent hours going in circles in online Help [Edited: "Language"]. Some MBA with a spreadsheet has figured out that there is no direct revenue from fixing problems like this.
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user_73huh6
6 Messages
6 months ago
I have contacted Google Pixel help. They made it clear that my service provider (Xfinity in this case) is responsible voicemail. When I try to access Xfinity voicemail, I am asked for a password(!). Of course, you can't enter a password in a mobile keypad.
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user_kdahsj
Visitor
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4 Messages
14 days ago
This is a major issue with Xfinity. I have had the service for over a year now, spent the first 6 months trying to get my VM and other features working as they should. I had hopped when I upgraded to a pixel 9 fold (had s23 ultra) it would fix some of the issues...nope, still cant fully use my VM and it takes days for a VM to show up.
After researching the issue and talking with support until I was blue in the face, I gave up. Just searching google show that enough customers have the issue and they should fix it, but when I had made a FCC complaint about the issue (yes, it is a reportable issue), Comcast responded that it was an isolated issue and was not aware of any other users having VM issues. Then suggested it was a case of either an outdated/unsupported phone, user error or that the service was not available in my area (Seattle) and to fix the issue I should go to Xfinity owned retail/repair store for instructions on how to setup my voicemail...
Funny thing is when you make a complaint about a basic feature or advertised feature, you have to upload chat transcripts and other documents as well as write a statement about all the steps you tried to fix the problem.
When I replied, again saying I had followed the directions, was using a phone bought from Xfinity and visited the store multiple times, Comcast responded again with the same form letter. The FCC said they would "Look into the matter" as the company did properly respond within 30 days, gave me a case number and after 2 months of no updates said The company let them know the issue was resolved and closed the case with a generic "What are my options if I disagree with the outcome." Basically said I could appeal or hire a lawyer and sue. (Which you cant because when you sign up, you waive your right to sue and agree to arbitration only.)
tldr; Your SOL. Get a VM forwarding service and use that instead. Xfinity doesn't care about you as a customer, they just want your money and maybe someday they will fix their VM service.
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