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user_0cqjw8
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Tuesday, April 1st, 2025 10:04 PM

Visual voicemail help

I can't activate visual voicemail on my phone. I've been on several very long tech support calls and nothing has changed. I was directed to an Xfinity store 35 minutes away. I went there, waited in a long line, then was told they didn't offer technical support. No what do I do? I'n out of ideas. 

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Updated 

4 days ago

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4

DreamSayerZ

Problem Solver

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731 Messages

25 days ago

@user_0cqjw8 Which device make/model are you trying to setup visual voicemail with?

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user_0cqjw8

2 Messages

25 days ago

I have a Samsung Galaxy S22 Ultra. It used to work, but maybe stopped after I used an eSim while traveling in Europe.

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DreamSayerZ

Problem Solver

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731 Messages

@user_0cqjw8 To set up visual voicemail on your Samsung Galaxy S22 Ultra, open the Phone app, tap the Voicemail icon (it looks like an envelope), and follow the on-screen prompts to set up and activate the feature.

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25 days ago

0

XfinityJeniece

Official Employee

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3K Messages

Hey there, user_0cqjw8, thanks for reaching out through Xfinity Forums regarding your visual voicemail. We would be happy to help you with getting it up and running. Are you getting an error message when you attempt, or can you provide me with more details? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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23 days ago

0

user_73huh6

6 Messages

15 days ago

Same problem.  In trying to get a solution, have spent hours going in circles in online Help [Edited: "Language"].  Some MBA with a spreadsheet has figured out that there is no direct revenue from fixing problems like this.  

(edited)

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XfinityJosephA

Official Employee

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1.7K Messages

 

user_73huh6 have you tried reaching out to Samsung by chance? This may be an issue with software. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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13 days ago

0

user_73huh6

6 Messages

My phone is a Pixel 6a

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12 days ago

0

XfinityJosephA

Official Employee

 • 

1.7K Messages

I would definitely try to reach out to the manufacturer for further support. This link is not an Xfinity resource, but it may help. https://support.google.com/pixelphone/answer/7109524?hl=en

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

12 days ago

0

user_73huh6

6 Messages

6 days ago

I have contacted Google Pixel help.  They made it clear that my service provider (Xfinity in this case) is responsible voicemail.  When I try to access Xfinity voicemail, I am asked for a password(!).  Of course, you can't enter a password in a mobile keypad.

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XfinityQuemekia

Official Employee

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45 Messages

Hello @user_73huh6 Thanks for reaching out to our Xfinity Community Forums. I hope your day is going smooth other than your issues with your Xfinity Voicemail. I know I'd be annoyed if I couldn't check my voicemails. If you have Xfinity voice service, have you tried using the last four digits of your phone number for your password? You can also dial *99 from your home phone. https://www.xfinity.com/support/articles/get-voicemail-while-traveling Let me know if this helps.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 days ago

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