Visitor

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1 Message

10/15/2026 11:23 AM

Was charged for a mobile bill I don't have

I cancelled my Xfinity mobile bill weeks ago. Why was I charged $27? I'd like it cancelled and a full refund. 

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Official Employee

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3.9K Messages

14 hours ago

@user_gn4ex6

Thanks for reaching out to us. We do apologize if we didn't provide a better explanation of how the billing system works.

 

With the mobile services, you're billed in arrears. You have a cycle date for 30 days , your auto pay due date is usually 20 days after that cycle date.

 

Once you cancel your mobile service, you can expect one to two more billing statements.

 

So if you cancelled your mobile service a few weeks ago and you were recently charged, those charges would be for the cycle date of August till September

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