WORST customer service experience - EVER

I have been a long time Comcast/Xfinity internet user. Recently I decided to test their NOW mobile service and later move to Xfinity Mobile. What an ordeal for a loyal customer. I cannot believe these folks are allowed to even do business here.

0. First an foremost - the Xfinity NOW and Xfinity Mobile are 2 divisions who just dont talk to each other!! They act as step children and keep pointing at each other for every issue.

1. NOW customer service is ONLY chat based on their app. No direct line access. The chat starts well and drops right in the middle of conversation - causing having you to restart again every time. Happened 10 times for me!

2. Most customer service "agents" (they call themselves "ambassadors") are based in non-US timezones and have very limited access to their systems for troubleshooting. If your concerns is between NOW and XM - good luck -- they just dont have any clue what they are talking about.

3. Moving service over was first indicated to be completed within 24 hours. Nothing happened for first 24 hours. Then I lost my service for a day. Chat kept dropping (as expected) and phone calls went to agents not having a clue to look into what's happening. Finger pointing to NOW system which we dont have access to!

4. NOW ambassadors kept asking for "advanced technical teams" to look at the issue. Kept me hanging on the phone for 45 mins - 1 hour!! They cannot connect to their tech folks on the phone - they can only "chat with them on internal chat" I was told! Only to be told - please wait.

5. Last resort they reach on phone is to give you a number - most times they gave me 888 number to their advertising department.

I can go on. But boy - how can a company be allowed to even do business here? I sure am gonna be not giving them my business and this post to warn anyone thinking of doing business with them - JUST DONT DO IT.

Xfinity Internet is phenomenal but their phone business and customer service infra is awfully bad. Really bad. Hope their CTO gets to see this post and takes note or clarifies here. I sure am spreading this experience with BBB and CA utilities bureau. [Edited: "Solicitation"]