U

Visitor

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1 Message

Saturday, May 3rd, 2025 3:07 PM

Worst Customer Service

Impossible to get direct answers for promised gift cards. 

Official Employee

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1.3K Messages

20 days ago

Hello, @user_1zahho thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, and understanding wanting to get confirmation on a Visa prepaid card. From experience, I know that it does take time to hit the eligibility time frame which is typically about 90 days on average. I did have a question when you have time: 

- Are you able to see the prepaid card status when visiting: https://www.xfinityincentivetracker.com/track ? 

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