Worst Customer Supprt...EVER

Yes. I have called over 10 times to CustomerService and get a different answer every time. I was supposed to get an iPhone 17 for an evan trade of my iPhone 16 but shipped the 17 to the incorrect address despite my making 4 calls to Customer Service and I was told evey time that it would be sent to the correct address yet it ended up at the worng address and the delivery was refused. Item was returned and logged in to the Xfinity system and now I am being told that I can no longer get the deal I was offered when I made the contract to have one year of service from Xfinity. The account got ported to my old phone and has worked but I never got the iPhone 17 as promised. I have called multiple times and gone to the store as well with no progress on the issue. I have definitely lost all confidence in Xfinity to honor the deal I was promised. I was told the issue was escalated three weeks ago. I keep getting messages that the escalation is still under review and no escalation should take that long. It is pretty cut and dried that I need them to honor the offer I was given and it appears there is no resolution forthcoming. I have had good results from the Tech Support department but Customer Service has been totally unhelpful.

I am very sorry to hear about the experience you had with that phone order, and getting a resolution @user_stw8oi, but you have come to the right place for assistance with this issue. Could you please send our team a direct message with your full name and full address?
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