Xfinity Call Filter

I'm trying to set up the Xfinity Call Filter app. When I launch the app it says "your plan option does not include Xfinity Call Guard." The Xfinity Call Guard page (https://www.xfinity.com/learn/mobile/call-guard) says that it is included with the Premium Unlimited data option - which is what I have! Why doesn't the Call Filter app recognize that?

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XfinityRichard

Official Employee

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2.3K Messages

12 days ago

Hi there, @user_75s6jq I'm sorry for the trouble you are experiencing with the Xfinity Call Filter App. Since it's been a few days since you last post, were you able to get assistance? If not please don't hesitate to reach back out.-Richard

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user_75s6jq

Visitor

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2 Messages

Hi - no, the call filter app still says "your plan option does not include Xfinity Call Guard." As mentioned, I am a Premium Unlimited subscriber.

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11 days ago

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XfinityVictor

Official Employee

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1.6K Messages

user_75s6jq Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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11 days ago

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user_75s6jq

Xfinity Call Filter

XfinityRichard

user_75s6jq

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