1 Message
Xfinity changed our plan without our knowledge
We had a 10 gig plan that we liked
For our mobile lines, we had called customer service to ask about a charge on our account. Customer service took the charge off our bill but then changed our plan!
And now we have unlimited which we never asked for, and we’re trying to revert back to our 10 gig plan
There was no email confirmation . There was nothing confirming that we would change our plan. They’ve told us that they would change it back and that we would have to wait 10 days that was two months ago and now our bill is $30 more a month.
After hours and hours and hours on the phone, no one seems to help us or care. We even went to the store to see if they could help us but they could not. Bottom line is, customer service changed our plan, raised our price without our knowledge or confirmation. This has to be illegal.
XfinityAmira
Official Employee
•
3.8K Messages
1 month ago
Hello user_5pwp95, thanks for taking the time to reach out on our Forums. We appreciate you being a customer with us and your frustration is valid. I am sorry to hear about the inconsistencies, and you've been experiencing with your services and bill. This is never what we want for our customers, and we apologize for any inconvenience. Please know, my team is here to help! We would be more than happy to further look into this on our end and get everything sorted out.
To better assist you, please send us a Direct Message. Here are the detailed steps to direct message us:
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