Visitor
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1 Message
Xfinity charged to my credit card
Hi Team,
I am fed up talking to all your customer service agent, be it on phone, chat or any other service. I have been charged twice to my credit card(A) which is never on file for monthly payment and there is no such amount i can see on my account. I have credit card(B) on file. I also received an email stating that $62.03 and $63.03 will be charged to credit card(A) but no customer care was able to figure out how this amount was charged . I am really surprised that such big company not able to figure out how xfinity charged those amount and why ? and they cannot refund the amount as they cannot see it in my account.
This
XfinitySean
Official Employee
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389 Messages
15 hours ago
Thanks for stopping by our community forums, user_v9becl! I'd be getting frustrated too if one of my cards was being charged in error. Our team would be more than happy to take a closer look at the account to see what's going wrong. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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