Xfinity Free phone Scam

It is totally a scam!!!!!

"Xfinity free phone scam!!!:

1. I received a call from Xfinity agent, trying to sell a phone with promotion on Jan,8, 2024.

2. The agent said: the phone (Samsung Galaxy A54 5G) will be free when I port a new number in 30 days.

3. I accepted the offer and the phone was received with a number.

4. I ported a new phone number (66*-67*-**28).

5. I think the deal is done. But I recently noticed Xfinity is charging $18.74 x 24 months for the 10-month device.

6. I contacted Xfinity. And they claimed the new number was ported in Feb, 2024, which is after 30 days.

7. I have printed the confirmation email of the number transfer from Google Voice.

8. I have printed the call record (17 mins call) on Jan 18 between two lines ((66*-67*-**28, 81*-33*-**28). Both are with Xfinity mobile and they should have the record.

9. This is the evidence that the new number was ported successfully and in effect.

10. Xfinity so far has been refusing to refund the device or apply the promotion.

11. Xfinity insisted that the new number 66*-67*-**28 was ported on Feb. 15, which invalidated the promotion.

12. I have filed a complain to BBB Better Business Bureau and happy to provide any document I mentioned

13. I have spend more than 20 hours chatting and talking to >10 Xfinity agents, No solution.

Money paid to business: 449.99