Visitor
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1 Message
Xfinity is a thief
I've had to write this out multiple times as an error on the site comes everytime I attempt to submit it. I am infuriated! I ended my "FREE xfinity mobile" once I started noticing i was being charged for it. I moved the service for my son to Verizon along with the number. That was an issue in itself! Anyhow a few weeks later, fast forward to 1/6/26 I called to lower my internet bill as it was progressively getting higher with no explanation or upgrading. They said that the only discount was $10 off if I turned on autopay. I had originally turned it off when I kept getting charged for a supposed free service with xfinity mobile. It is now 2am 1/7/26 and I got an automatic charge for xfinity mobile. The problem...I DONT have xfinity mobile. I then went on the app to turn off auto pay so I can work this out before they charge me for more services i dont even have. But not to my surprise I CANT and why....because I dont have a mobile service with them!!! If you can go with any other provider I would. They are thieves! If you're a current member check your bank account and turn off autopay.


XfinityKassie
Official Employee
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2.3K Messages
29 days ago
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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