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1 Message

Wednesday, January 7th, 2026 10:53 AM

Xfinity is a thief

I've had to write this out multiple times as an error on the site comes everytime I attempt to submit it. I am infuriated! I ended my "FREE xfinity mobile" once I started noticing i was being charged for it. I moved the service for my son to Verizon along with the number. That was an issue in itself! Anyhow a few weeks later, fast forward to 1/6/26 I called to lower my internet bill as it was progressively getting higher with no explanation or upgrading. They said that the only discount was $10 off if I turned on autopay. I had originally turned it off when I kept getting charged for a supposed free service with xfinity mobile. It is now 2am 1/7/26 and I got an automatic charge for xfinity mobile. The problem...I DONT have xfinity mobile. I then went on the app to turn off auto pay so I can work this out before they charge me for more services i dont even have. But not to my surprise I CANT and why....because I dont have a mobile service with them!!! If you can go with any other provider I would. They are thieves! If you're a current member check your bank account and turn off autopay.  

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Official Employee

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2.3K Messages

29 days ago

 

user_763osl Good morning! We appreciate you reaching out to our Xfinity Forums Community regarding your Xfinity Mobile billing. The feedback in your experience is valuable, as we are always moving in a direction to improve our customers experience with our products and services. I would be happy to help you get in the right direction for getting your billing squared away. To get started, please send a Direct Message with your name, and service address. 
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it
 

 

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