Xfinity lost my trade in!!!!!!!!!!!!!

I have wasted more time on the phone trying to get a $600 trade for my S22 and have gotten different stories 3 times. Today I received an email stating that my trade in was cancels and I will not receive my credit. I having the USPS tracking showing it was received by Assurant 8/2. This is unacceptable and I can't afford this. How can I get this resolved.

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XfinityEricB

Official Employee

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3.6K Messages

2 years ago

ponchobro Thanks for reaching out with your trade in concern. I would be happy to put in a ticket to have a mobile expert look into the matter for you, and help in any way we can.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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ponchobro

Visitor

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8 Messages

I believe the issue has been taken care of. It has just been very frustrating and time consuming.

2 years ago

0

XfinityBrianH

Official Employee

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2.5K Messages

ponchobro I am glad to hear you werw able to get the isue resolved, I apologise the process was not easier for you you! Please let me know if you have any questions or concerns we can help with.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

2 years ago

0

U

user_2ohw81

Visitor

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1 Message

@ponchobro How did you get it resolved? I am in the same boat. No update for my trade in.

2 years ago

0

XfinityAlfonso

Official Employee

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2.9K Messages

Hello user_2ohw81 we're so sorry to hear about this trade-in situation. Have you been able to reach out to our Xfinity Mobile specialists using the methods below?

Phone: 1 (888) 936-4968

Xfinity Mobile Chat

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

2 years ago

0

Plan

ponchobro

Xfinity lost my trade in!!!!!!!!!!!!!

XfinityEricB

ponchobro

XfinityBrianH

user_2ohw81

XfinityAlfonso

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