Visitor
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1 Message
Xfinity Mobil could not help me
You do not offer a service to have and additional Apple Watch on my plan. One connected to my phone line and another on my plan and accessible through my phone with its own stand alone line. I have paid my devices off and plan to change to Verizon. My mother has Alzheimer's and I need to be able to track her. My phone call was over and hour I clearly stated what I needed to do and wasn't told it was not possible until I spoke to a supervisor. When I paid my devices off they didn't unlock my phone. So now I have to call for the 3rd time today. This has taken up most of my morning. I am so frustrated with Xfinity Mobil and disappointed. I could have saved money if you gave me credit for my trade in phone but that was also not allowed. Absolutely disgusted with Xfinity Mobil and will be writing a review.
XfinityJanelle
Official Employee
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1.9K Messages
2 days ago
Hey @user_iiu5ve , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding Xfinity mobile. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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