Xfinity mobil is scamming us?

Back in November of last year, I signed up for an internet plan and received an offer for a mobile line free of charge for 12 months. The offer seemed great, so I accepted it. I canceled my current plan and benefits with T-Mobile, got a new phone, and switched, thinking I would save on my mobile bill.

However, since getting the mobile line, Xfinity has been billing me monthly for the service and has not honored the promotion. Every month since then, I’ve had to call or chat with their support team to request either a refund or the removal of the charges. Each time, I spend countless hours resolving the issue, and though they remove the charges temporarily, the same problem happens again the next month.

Last month, Xfinity charged me $71.48, which included the monthly service fee (supposed to be $0) and an activation fee. This fee was added when their support team couldn’t link my new device to my existing line. They assured me that this was the only way to proceed and promised I would not be charged. But they still billed me for it.

I’ve contacted Xfinity multiple times about this. Each time, the agents lie and claim they can see the refund in my account or that they’ve submitted a request. They always assure me the issue is fixed, but when I check, nothing has been done, and no refund has been processed. I even spoke to a supervisor on the phone, who also lied and failed to issue my refund. I’ve tried reaching out via chat several times, but the same thing keeps happening.

I’m exhausted and frustrated with the terrible service this company provides. The agents are deceptive and repeatedly lie about resolving the issue.

Is anyone else dealing with this situation? How are you resolving it? Would it take making this issue viral or even suing Xfinity to finally get them to address the problem?