Visitor
•
1 Message
Xfinity Mobile account issue
On 5/26/26 I called Xfinity customer service to address a billing issue for my account. we had a line that we had contacted Xfinity to disconnect and the line was still connected we thought it was an error but we were still accruing charges for it with no service on the phone. I called Xfinity to see what was going on and after talking to customer surface representatives I was communicated to that my line should’ve been transferred when I moved to the new Xfinity Wi-Fi account address and the line was not disconnected properly and that I was told that I would be refunded the amount that I paid towards the line, because it should’ve been transferred and I was insured by Xfinity representatives that the amount that was on my account being charged for service would be removed. That has not happened and I’m being threatened with collections.
XfinityMarshante
Official Employee
•
1.3K Messages
16 days ago
Hello @user_slvqnn, thank you for taking the time to leave a post. I can certainly understand how frustrating and concerning this situation must be, especially after being told the line should have been properly transferred and that the associated charges would be removed, only to continue receiving bills and now face collection notices. We understand how important it is to get clear answers and ensure any account concerns are properly addressed. To protect your account information so that we can securely access and authenticate your account, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
How to send us a direct message:
0
0