New Poster
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4 Messages
Xfinity Mobile Account Restoration
My son was traveling overseas this summer and I was advised by an xfinity agent that we could upgrade him to an unlimited plan allowing overseas data. He was traveling for a couple of months. I noticed his bill had gone up so I tried to switch him back to by the gig today because when he's studying at his Scottish university, he doesn't use his line. But now I'm informed we only had 30 days to revert! This would have been impossible in any case since he traveled greater than 30 days. I don't appreciate being lied to, and customer service won't escalate to a supervisor. I'm a diamond member and pay a rather large amount monthly for my xfinity services. I'm so unhappy that I'm researching cutting the cable altogether. However, if there is a different channel to have his mobile account (which is on my account) restored, that would be great.
XfinitySeth
Official Employee
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1.7K Messages
9 days ago
Good day bocceballer, and thanks for reaching out in our community! I can understand how scaling back the phone line would make sense while your son is overseas, but more than that the last thing we want is to mislead you or provide any misinformation about the options for your Xfinity Mobile account. If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be more than happy to look into this for you.
How to Send Us a Direct Message:
You can see how to send us a direct message here,
How to: Direct messaging within the forum | Xfinity Community Forum
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