Xfinity mobile billing issue

A few months ago, I informed an Xfinity representative that I did not want to activate the Xfinity Mobile service. I have contacted three customer service representatives, and they all confirmed that the account was canceled and any balances would be waived. However, a few days ago, I received an email from Sequium Asset Solutions stating that I owe $56.02. I have never used the Xfinity Mobile service at all, so why do I still need to make a payment? Why am I still receiving a bill? Please help me look into this. Thank you.

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user_kie6r9

1 Message

22 days ago

I have this same issue too. The Xfinity representative said that my mobile service was cancelled, however, I saw a charge on my credit card. I need help for this issue too.

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XfinityAldrik

Official Employee

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2.1K Messages

Thank you for reaching out to us @user_kie6r9! I have one designated card I use for my bills that would be overdrawn if a cancelled service continued to withdraw from it, I know just how impactful this issue is! Could you please send our team a direct message with your full name and full address? We’d love to help! To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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20 days ago

0

XfinityEmilyB

Official Employee

•

2K Messages

20 days ago

@user_v394dl Welcome to our community forum! I would be concerned if I received a bill for service that I cancelled so I appreciate you bringing this to my attention and giving me the opportunity to make things right :).

Let's review your billing details together and make sure all your questions are answered. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.

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user_v394dl

Xfinity mobile billing issue

user_kie6r9

XfinityAldrik

XfinityEmilyB

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