Visitor
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2 Messages
Xfinity Mobile Billing
In reviewing my current billing cycle I see charges for International data usage on an Unlimited line. The data charges are from Canada.
Per an email I received from Xfinity on July 2nd, Unlimited lines are permitted Canada and Mexico data usage.
I'd like to understand the reason for these charges.
XfinityRay
Official Employee
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3.1K Messages
12 days ago
Greetings, user_0jyk59! Thanks for reaching out about the data charges from Canada. You can see all about the Mexico and Canada benefits with Xfinity Mobile here, https://www.xfinity.com/support/articles/call-pass-mexico-canada. Are you on an Unlimited or Unlimited Premium plan that started or was repackaged into our new pricing plans after 3/22/24?
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user_69p3zt
Visitor
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13 Messages
12 days ago
GOOD LUCK with getting any real action taken from this company. They tell you over the phone they will take care of it, but it never happens and they hope you just give up and stop calling and cut your losses
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