Visitor
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2 Messages
Xfinity Mobile Care
Hello! Why am I being charged for Xfinity Mobile Care for the phones on my account? They were not purchased from Xfinity.
Visitor
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2 Messages
Hello! Why am I being charged for Xfinity Mobile Care for the phones on my account? They were not purchased from Xfinity.
XfinityFrank
Official Employee
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1.8K Messages
22 days ago
Hi there, @user_eheoph! Thanks for reaching out to us here on the Community Forum. XFINITY Mobile Care is available for all devices, not just those purchased from XFINITY. You can read more about the service here : https://www.xfinity.com/support/articles/protection-plan-details and here : https://www.xfinity.com/support/articles/how-protection-plan-works.
If you no longer wish to subscribe to XFINITY Mobile Care, you can cancel anytime. Let us know if that is what you choose and if you need help doing so!
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user_eheoph
Visitor
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2 Messages
22 days ago
Thanks for your reply. I would like to cancel the Xfinity Mobile Care effective as of today. Would you please remove it from my account? I am charged $15.00 on two of the phones and $17.00 on mine. We have Apple Care on our phones so your coverage is not needed.
Please send me a confirmation email when this is done and the amount of my bill moving forward.
Thanks for your help, Karen K!
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