Visitor
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2 Messages
Xfinity Mobile complaint
I was lied to about a promotional deal Xfinity Mobile offered me to transfer my cell phone service to them. Because I am an existing internet customer, they told me if I bought a new iphone that I would get 1 year free line service, meaning my bill for the first year would only be for my iphone payment. Xfinity did not apply this promo to my first bill. When I called to ask about this, they told me I was sold a promo that I was actually not eligible for. After hours of calls, talking to multiple reps and different depts, opening case #s that were ignored, they still have not resolved the issue. I believe that they know they are using deceptive practices to gain new customers because of how my issue was treated, continually handing it off to someone else with no resolution. I was even given contact info for their corporate escalations dept and still no one attempted to correct this.
XfinityRay
Official Employee
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3K Messages
23 days ago
Hi there, user_mvtfcj! We are happy to further help with the Xfinity Mobile promotion. We will get to the bottom of this. We have been running a free unlimited line promotion for new and existing customers. The discount can take 1-2 billing cycles to appear depending on your billing cycle dates and when the service was activated.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_qyzl5c
Visitor
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1 Message
21 days ago
Xfinity Customer Service sadly really no longer exits. Try calling and you get a robo virtual chat window that if you are lucky will eventually switch you to a foreign based live virtual chat to attempt to solve problems. Just updated Xfinity iPhone SE 3rd gen phone at the Xfinity store to a iPhone 16e. Big mistake as I'm now in the middle of a blame game between Xfinity Mobile and Apple. Apple blaming Xfinity for poor cell reception and Xfinity blaming Apple that the new 16e phone with the new Apple C1 modem and lacking mmwave technology has weaker reception capabilities as it is the only IPhone that does not have the Qualcomm modem and mmwave Technology. So 5 to six times a day I have no bars to make calls unlike my previous SE 3rd Gen or my wife's Xfinity IPhone 15 which will have 2 bars when I have NONE. Neither company will do anything to correct my no service problem. Very disappointed bundled Xfinity customer.
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