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user_4d8lf3
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09/07/2026 7:00 PM

Xfinity mobile complaint

Signed up for Xfinity mobile last year, and cancelled the next day (5 hrs on phone with rep to complete the “special deal” including free watches).  Took numerous calls to finally complete the cancellation.  Free watches still sent, and refused upon delivery.  Never used any mobile services (no calls, no texts, nothing).  Apparently after all this hassle we still owe $97.08 for service we never used, and now this bogus fee has been turned over to a debt collector.  You have got to be [Edited: "Language"] kidding me.  We have been long time customers who always paid our debts.  Please check your records and do the appropriate thing.  Thank you,  [Edited: "Personal Information"].

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XfinitySara

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2.9K Messages

5 days ago

Hello, @user_4d8lf3! You've definitely come to the right place for support. Our team would love to take a closer look at things, and help escalate this to our Executive Resolutions team for you. Could you please send our team a direct message to continue?

 

How to send us a direct message: 

  1. Click "Sign In" if necessary. 
  2. Click the "Direct Messaging" icon. 
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support". 
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line. 
  7. Type your message in the text area near the bottom of the window. 
  8. Press Enter to send it. 

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you! 

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user_4d8lf3

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6 Messages

I have already done as asked and replied about a week ago.  I signed on to my wife ‘s account ([Edited: "Personal Information"])and became a “manager” as requested.  I submitted my name, address,, phone #, as requested and then heard nothing back.  I even tried to find my posts thru the forum, but couldn’t.  Again, my name is [Edited: "Personal Information"]  Looking forward to hearing back from you.  Thank you.

(edited)

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