U

Visitor

 • 

1 Message

Sunday, May 11th, 2025 3:06 AM

Xfinity Mobile - Contract deception

One cannot trust anything coming from xfinity mobile staff. They will say anything to get you to transfer your service over to them. Agent Amira did a wonderful job of explaining the plan I would be on and subsequently sent me a contract that outlined everything as she had explained it. Once I approved that contract, I proceeded to transfer my line (which was not without its issues but I appreciated her patience and constructive manner). Following the transfer, I logged into my account only to find that I now had a new contract that indicated that my bill would be $65 higher than was explained to me. I called customer service, spoke to a Manager called Yemi who simply told me that this was their policy and that there was nothing he could do to rectify the incorrect information I had received. He made no attempt whatsoever to be helpful despite the fact that this was not what I ihad agreed to over the phone and neither was it the contract I had signed. How is it acceptable to provide a contract before someone transfers their line that specifies one amount and does not outline any additional costs for subsequent billing cycles and then generate a completely different contract after the person transfers their line, with a new amount and new stipulations? That is the definition of deception. Do not trust anything you hear from xfinity mobile staff.

Official Employee

 • 

2.2K Messages

11 days ago

 

user_p5h2f5 Thanks for posting on our community forums to let us know of your situation. This is not the experience we would like you to have and I'd like to help investigate this. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

forum icon

New to the Community?

Start Here