Visitor
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1 Message
Xfinity Mobile Corporate Email?
Does anyone know the Xfinity Mobile corporate email? I had a truly awful experience on the phone with an agent who treated me like how people treat telemarketers. I have a 3 year old billing issue that they wouldn't answer, and just kept feeding me different stories, trying to get me to hang up the phone in frustration. I asked to escalate, and was placed on a series of long holds, and in the end she spammed me with identity verification emails before telling me to call back later.
XfinityAbby
Official Employee
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167 Messages
19 days ago
Hello @user_kmpqpq. I am sorry that you had a bad experience with one of our phone agents. We do not want you to have a bad experience, and I would love to take a look at your account and get this resolved for you.
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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user_g2trdi
Visitor
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1 Message
15 days ago
Using the messaging apps including the Xfinity one just gets generic responses and does nothing to help. Agents give different answers depending on who you get -- Need a direct email for communication
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