Xfinity mobile is horrendous.

Xfinity mobile has provided the worst service I have every experienced. I got a new iphone and Xfinity mobile service one week before a month long international trip. I was assured the phone would work in the country when I landed. That was untrue. After over 13 hours of chat during a 4 day period I was told:

1. I wasn’t on the international plan
2. When they added me to the plan, they said it didn’t work unless I did that when I was in the US
3. They said they couldn’t unlock my phone for 60 days even though I had no balance on my phone. That was their policy so I couldn’t even get an esim.

So I had a brand new iphone with no service other than wi-fi for 30 days. I had to buy a separate phone and esim in Spain and use that as a hot spot for my entire time.

When I came back to the country, they said go into the store and they could unlock the phone. They lied again. I was repeatedly given incorrect information through the entire episode with no apology, no resolution and no account credit. On day 61 I will be switching back to Verizon AND cancelling my internet with Xfinity. Being a loyal Xfinity internet and cable customer for over 12 years, I expected better treatment.