U

Sunday, December 8th, 2024 9:36 PM

Xfinity Mobile is overcharging me my about $120 per month, without resolution.

I have been frequently chatting with different chat support people over the past 2-3 months for a serious number of issues, and most never seem to get resolved.  I have had Xfinity Internet for 8 years with zero issues like this, but as soon as I sign up for the Xfinity Mobile it is a shit show..  I sent in 2 old iPhones which were supposed to credit me $1000 each to pay for my new phones.  However they are still charging me a device fee each month for my new phones.  I have been arguing with people over chat continuously and have been told things like well this takes 2 months, so just give it time..  Well it has now been 2 months, so today I initiate another chat, and today I am told I did not return the old devices quickly enough, so the promotion will be forfeited.  However they still have my old phones.  So if Xfinity will not honor the prices they quoted me then I want to cancel my service, but I need my old phones back to do so.  Or take the easier route and just fix my billing to match what was promised..  Still yet here we are 2.5 months the later without resolution. 

Official Employee

 • 

1.5K Messages

2 months ago

Hello @user_8g72zc, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

3 Messages

I finally got in touch with a human who could help.   She fixed all my billing issues.  Shame it took two months though to be able to talk to some one who can actually help.  Anywho I digress and everything is finally good now. 

Official Employee

 • 

1.6K Messages

Thank you, for the update @user_8g72zc I'm happy to hear that you were able to get your billing concerns addressed and resolved. Are there any other service or account concerns I can assist you with tonight?-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

 • 

16 Messages

@user_8g72zc​ that’s great to hear!  Are you able to share the contact information of the person who helped resolve the issue?  I am in the same boat.  

3 Messages

I found this link 

https://www.xfinity.com/support/svp-contact-form

and apparently there is a very helpful team there.   Just sucks it required this and nobody else could help.  

Official Employee

 • 

1.6K Messages

Thank you, @user_8g72zc We can also assist you on this forum as well, on this forum we're all Corporate Xfinity Social Media employees and we're able to assist you with any issues you may have.-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here