Visitor
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1 Message
Xfinity mobile line
I am being charged for an Xfinity Mobile line that is supposed to be free with my internet service. I have contacted customer service multiple times, but no one has been able to explain why I am being charged or resolve the issue. This has been going on for three months, and I need this billing error corrected.
XfinityRaf
Official Employee
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1.6K Messages
8 days ago
Hi there @user_2jtjn1. If you could send our team a direct message with your full name and full address, we can review your mobile account to figure out why you are being charged for that mobile line.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation"
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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