Xfinity Mobile Plan Scam/Fraud

I suspended my xfinity plan through a phone call to xfinity agent on 2026 June 11th. I clearly stated that I do not want to continue any wifi or mobile service. Then I start receiving bills for xfinity mobile . I cannot change it or cancel it. This is clearly a scam and I will go through legal procedures if the bill is not immediately cleared and solved.

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user_kibu1x

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2 Messages

2 months ago

I also clearly stated that I am moving abroad and will not be using any Xfinity service anymore.

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XfinityJoe

Official Employee

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1.5K Messages

Good morning @user_kibu1x I apologize for the frustrating experience. Our access to Xfinity Mobile is limited, but we can make sure things are progressing in a positive direction.

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click "Direct Message"

Click the "Start new conversation" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it. See the link below for an example

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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user_kibu1x

Xfinity Mobile Plan Scam/Fraud

user_kibu1x

XfinityJoe

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