Thank you for posting on our community forums, user_foxlr3. I'm sorry to hear you'd like to cancel the account. Is there a particular reason for the cancellation? Or anything we can do to help turn this around?
No , my plan has not been canceled even after multiple attempt on multiple day's to have this simple request honored. It's not difficult, I do not need any conversation with AI generated answers or anyone else. Just cancel the Xfinity mobile plan. Simple as that.
Hey @user_foxlr3, Thank you for visiting our official Xfinity Forums Community support page. We are sorry to hear you wish to discontinue the Xfinity Mobile service. While we are unable to cancel personally, we can help you get in contact with our Xfinity Mobile team for further support.
Are you looking to port out the phone number to a different carrier? If you port out, that would automatically cancel the Xfinity Mobile line associated with that specific phone number.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityDilary
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